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Seaman Solutions is a commercial brand owned by ESEA LEARNING S.A and operated by ESEA BV Belgium. The company adheres to the legislation of Belgium and Panama.
All Parties, including Seafarers, Particulars, Shipowners, and/or Manning Agencies (collectively referred to as the “Parties”), are obligated to comply with applicable personal data protection laws. Personal, crew, and/or company data may only be submitted to Seaman Solutions or any related entities with the explicit consent of the individual or corporation involved.
The Parties must ensure that explicit consent has been obtained for the use and disclosure of personal data in connection with the products and services offered by Seaman Solutions.
The Parties agree to protect, defend, indemnify, and hold Seaman Solutions, its affiliates, assigns, attorneys, accountants, employees, officers, and directors harmless from any losses, liabilities, claims, damages, or expenses arising from or related to the inaccuracy, non-fulfillment, or breach of personal data protection obligations.
Subject to the processing times of the relevant Flagstate offices, Panama Embassies, or Consulates, a soft copy of the Temporary Certification will generally be issued within one (1) to three (3) working days after payment is received.
The issuance of the hard copy of the Temporary Certification is subject to the availability of the relevant Flagstate office, Panama Embassy, or Consulate.
Applications that are in the process of endorsement or provisional status cannot be withdrawn.
No refunds will be issued if an application is rejected by the General Embassy or Consulate of Panama for any reason.
All refund requests will be denied under this clause. Refunds related to fraudulent or manipulated documents are strictly prohibited, and sanctions may apply.
All approvals and rejections of applications are at the sole discretion of the relevant Flagstate office, Consulate, or General Embassy.
All charges are subject to the policies of the relevant Flagstate offices, Consulate, or General Embassy and may be adjusted annually.
Final charges from Flagstate offices, Consulates, or General Embassies include a 30% online processing fee.
All applicants can request a pre-evaluation to evaluate the chosen rank and documents in the Portal with a fixed cost of €40,00 which will be reimbursed to the applicant(s) from the full seaman book application cost.
6.4.1 All applicants have the liberty to proceed to payment of their application(s) after uploading the required documents. In case of doubt of the validity of the document(s) we advise all applicants to request a pre-evaluation.
6.4.2 All applications will follow the Seaman Solutions quality management validation process that verifies and validates documents. Should the documents not be valid or deficient, our Operations Team will advise the applicant to obtain the valid document(s) or change of rank.
6.4.3 Should the document(s) appear not be valid or deficient, and no solution be obtained after advisory of our Operations Team, a reimbursement of the seaman book application cost will be executed minus a fixed cost of €100,00 validation evaluation fee.
The Parties are required to keep their mailing addresses updated to ensure the smooth delivery of the hard copy certification.
The Parties shall bear the full cost of bank transfers when making payments to Seaman Solutions.
By using this website or the Seaman Solutions portal, you agree to abide by these terms and conditions.
Seaman Solutions reserves the right to amend these terms and conditions at any time without prior notice. Users are encouraged to review the terms and conditions periodically.
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